Latin America
Call Center
Customer Support Outsourcing
Welcome to LATAM Call Center, a Brazilian call center dedicated to assisting foreign companies with clients in Latin America. We provide support in Portuguese, English, and Spanish.
We also cater to businesses seeking time zone alignment with North America or those looking to reduce hiring costs.
Our key services include:
- Customer support outsourcing in South America
- Multilingual call center: English, Portuguese, and Spanish
- 24/7 support
Other services:
- BPO in Latin America
- Support for apps and SaaS companies
- Coverage across Latin and Central America
Need a fast quote?
hello@latinamericacallcenter.online
About Us
LATAM Call Center is a Brazilian-based call center that began its journey around 2017, identifying the need for many foreign companies to enter Latin America with native-language customer support.
Since then, we’ve been helping these businesses establish their point of contact across the continent and assisting them by taking care of their customers.
Latin America Customer Support
As digital businesses grow, many find the need for dedicated support in specific regions. Latin America, being a massive market, offers great opportunities. Expanding to South America can be a game-changer for many businesses.
Dedicated customer support, provided by native speakers, sets your business apart. That’s why we offer dedicated teams to serve your customers throughout Latin America.
Back-Office Services in Latin America
As part of our BPO offerings, we provide back-office services, supporting your company’s internal operations from behind the scenes. These services include accounting, HR, inventory management, order processing, data entry, analytics, and more.
BPO in Latin America
Our BPO (Business Process Outsourcing) services go beyond customer support. We handle processes that your company can outsource to streamline internal operations, such as HR services (recruitment, training, and staff management), brand management via social media and public relations, clipping, marketing, payment processing, and acting as a point of contact, among others. Contact us to discuss your needs in detail.
Multilingual Support
A major advantage of expanding into Latin America is the linguistic simplicity. While the region is vast, most countries in Latin and Central America are Spanish-speaking, with Portuguese spoken in Brazil. We offer customer support in three languages: English, Portuguese, and Spanish. However, we don’t limit our services to Latin America. If your customers speak English and are located elsewhere, we can assist them too.
How It Works
We provide 24×7 customer services via chat, social, email and/or phone to all Latin America.
Needs assessment and proposal
We evaluate your requirements, determine costs, and establish a timeline for agent training.
Training and preparation
During this phase, agents are trained to understand their roles, your company, and your customers.
Monitoring and improvement
From here, we ensure all agreed-upon terms are met to the highest standard. We deliver performance reports and work on the progressive improvement of our agents.
What are the advantages of outsourcing to Latin America?
There are numerous advantages to outsourcing call center services to a specialized company in Latin America, including:
- Cost reduction: Hiring a South American call center can save up to 40% in costs with qualified labor. You won’t need to cover equipment, incentives, benefits, or other expenses. You pay a fixed monthly fee for the hours worked without worrying about additional costs.
- Effective time zones: Located in Brazil, our time zones are closely aligned with those in Latin America, Europe, and the United States. For instance, Rio de Janeiro, Santiago, and Buenos Aires share the same time zone, with only a 2-hour difference from Florida and a 3-hour difference from London. This makes scheduling seamless between your team and our outsourced services.
- Qualified workforce: Latin America is full of skilled professionals with advanced technical knowledge and language proficiency, simplifying many processes. We provide highly capable individuals to manage your customer support needs.
Send Us a Message
Any Questions?
Need a fast quote?
hello@latinamericacallcenter.online